Frequently Asked Questions -

Why do I see error when trying to download?

There are several reasons:

  • video is private. Sorry, we can not deal with it.
  • video is unavailable. We are studying this case. We will fix it if possible.
  • you paste wrong type of links. At this moment we support downloading from pages which contain a single video. If you paste a user profile link or something else, you will see error.
  • something is wrong on our side. If you are sure that your link is correct, try downloading one more time.

Video quality is low. Is there any way to download in HD?

We do not change resolution or any other parameters of the video. We do not edit video which you download. We only provide a link to the original file which is located on Snack servers.

Basicly that means that we can't make better quality because the original file is in poor quality.

Can you remove ads?

It costs some money to support website like this. We have to pay salary to our coders. Other expenses include servers, domain name, security protection costs, etc.

Ads are the only way of our funding, so we can't remove them. Please, treat this with understanding.

Seems like my IP got banned. What should I do?

This could happen accidentally. Please, contact us at[at] and provide the IPs which should be unbanned.

I see the following error "Please try again later or check your data consistency." :( What should I do?

We are working on this problem but have not solved it yet. Here is what you can do to continue downloading: clear your browser's cookies or try using another browser.

Can you make an app?

Sure. We are working on it. We hope it will be ready by the end of May 2020. Please, be patient.

Can you add a feature of multiple files downloading?

Not now. We will get back to this question later